At Fotogrit, we strive to deliver high-quality digital media and services to meet our customers’ needs. Please read our refund policy carefully to understand our practices regarding purchases.
1. Refund Policy for Digital Purchases
- Due to the nature of our products, all purchases of digital media (photos, videos, stats, and related services) are non-refundable. Once a transaction is completed, whether using Fotogrit Coins, credit cards, or other payment methods, we cannot issue refunds, exchanges, or cancellations.
- All items sold are digital in format and are instantly accessible after purchase, making them non-returnable. We encourage customers to review the details of their selected media or services carefully before completing the transaction.
2. Fotogrit Coins Purchases
- Fotogrit Coins purchased or used to buy digital media or services are non-refundable. Once Fotogrit Coins are redeemed for a specific item or service, the transaction is considered final.
- Fotogrit Coins themselves, if purchased, are also non-refundable. Please be mindful of the number of coins you buy and use them thoughtfully within the Fotogrit platform.
3. Exceptional Circumstances
We understand that unexpected issues may occur. In the unlikely event of a technical error on our part (such as being unable to access purchased content due to server issues), please contact our support team within 24 hours of purchase. We will work to resolve the issue promptly, although refunds may not always be possible
4. Contact Us
- If you have any questions about this policy or experience any technical issues with your purchased media, feel free to reach out to our support team at [support@fotogrit.com]. Our team will be happy to assist you.
- Note: By completing a purchase on Fotogrit, you agree to this refund policy and acknowledge that no refunds will be provided after a successful transaction.
- This policy ensures clarity for customers about Fotogrit’s no-refund stance on digital items, while still offering support for technical issues.
